Ordering & Shipping

Online Order Processing: available 24 hours a day.

Telephone: 800-993-Field (4353) Monday through Friday 7:45am - 6:00pm CST

Fax: 800-221-3519 24 hours a day.

Email Sales Dept.

Trading Partner Connect: An Activant relationship is required.

Shipping: Field Tool ships warehouse stock products the same day. Cut off times vary by warehouse and should be confirmed with our Sales personnel.

Drop ship with Confidence. Only your name and your customer's name appear on the packing list and shipping label (no additional charge).

Direct all inquires for standard or special orders to our Sales Department. Inquiries or orders may be placed on our toll free telephone number, on our toll free fax number, or via e-mail. When sending a fax, mail order or e-mail always include your customer number complete name, telephone number, billing and shipping address, shipping instructions, purchase order number and a contact name.

We invite the opportunity to quote on special tools, and non-standard catalog items. Please send them to the attention of the Sales Department. Special orders may require a deposit. Special tools made to order are not subject to cancellation or return. Special orders will be considered complete at +/-10% of order.

Please direct inquiries for repairs and requests for information for items on back-order to the Sales Department.

All firms having a satisfactory Dun & Bradstreet rating will be shipped immediately on open account. If not rated, please submit three references and the name of your bank (phone number and contact name). Allow one week for processing. If immediate delivery is required, before references can be checked, include a check with your initial order or instruct us to ship C.O.D., or on Master Card, Visa or Discover. When ordering by credit card please provide us with you account number, expiration date and complete name & billing address. If your firm is tax exempt, please provide us with the appropriate certificates when setting up your account.

No minimum order dollar amount.

Orders received by 5:00PM CST are shipped the same day. This applies to any standard catalog item except large items or quantities that require special packaging. Guarantee does not apply during computer interruptions, acts of God, non-scheduled carriers, carrier non-performance.

Our terms are Net 30 Days from invoice date. Accounts that are 45 days old are past-due and put on hold.

All items are F.O.B. shipping point unless specified otherwise. We will ship by ground United Parcel Service insured whenever possible. Request for UPS Collect Shipments must be made in writing. Air Freight & truck shipments are available on request.

Any claims for discrepancies in shipments must be made within 5 days of receipt of merchandise. Any damage incurred on the exterior of the package must be claimed through the commercial carrier.

Hazardous materials are subject to governmental regulation. We will not ship hazardous materials with non-hazardous materials. They are not returnable.They will not be shipped via air. There is a surcharge added to shipments that contain hazardous materials. You will be advised that a surcharge is required at the time you place your order. We reserve the right to choose the carrier authorized to ship hazardous materials.

FIELD TOOL SUPPLY COMPANY may be prohibited from offering certain products that contain chemicals (hydro chlorofluorocarbons) to customers that are not commercial customers as defined by the United States Environmental Protection Agency (USEPA). As per the USEPA, it is a violation of federal law to sell, distribute, or offer to sell or distribute any chlorofluorocarbon or aerosol hydrochlorofluorocarbon containing cleaning fluid for electronic and photographic equipment to anyone who is not a commercial user of this product. The penalty for violating this prohibition can be up to $25,000 per sale. Individuals purchasing such products must present proof of their commercial status in accordance with 40 CFR 82.68(a) or (c). ODS restrictions may change without notice.

UPS Shipments: Notify your local UPS office immediately. Keep damaged goods and containers until advised to dispose. Advise us so we can reship your merchandise and place a claim. Truck Shipments: As shippers we are not responsible for items damaged or lost by motor freight carriers. Check your order carefully upon arrival. All damages and/or shortages must be noted on the delivery receipt. If you accept a shortage or damaged shipment from the delivery carrier without proper notation on the delivery receipt, you do so at your own risk.

All prices are quoted in U.S. dollars. All prices are subject to change without prior written notice. Your orders will be billed at our current price. Quotations are valid for 30 days from the date of the quote unless otherwise noted. Any typographic or similar error in this catalog is subject to correction.

Field Tool Supply Company is collecting sales tax on taxable sales identified by each state for the following states: CA, FL, IL, MI, NJ, NY, OK, TX. If you are exempt from paying sales tax, you must provide us with a valid Sales and Use Tax Exemption Certificate for the state where the product is being shipped. Each state’s Sales and Use Tax Exemption Certificate can be found on the respective state’s department of revenue website. It is the purchaser’s responsibility to determine if they are exempt from paying sales tax and, if so, provide the appropriate Sales and Use Tax Exemption Certificate. Each Certificate must be completed in its entirety and must be dated on or before the invoice in which sales tax is not charged. It is also the purchaser’s responsibility to provide updated certificates, as needed. Exempt certificates should be provided via email to: ftsaccounting@fieldtool.com

Inquiries regarding discounts on large quantity purchases are invited.

All export orders under $100.00 are subject to a $10.00 surcharge. Packing, freight postage, insurance and forwarding costs are extra costs.

We will accept merchandise for return within 45 days of shipment, with 10% restocking charge when due to customer error. Special tools made to order are not returnable. *To return merchandise you must call us for a Return Authorization Number. No returns will be accepted without a Return Authorization Number. Please call toll free so that we may know your problem. This will help us replace your merchandise promptly, and eliminate unnecessary correspondence. All returns are subject to our inspection. Include with your return a copy of your invoice or packing slip. All merchandise must be returned in its original undamaged packing along with any certifications, instructions, parts, etc. Failure to do so will result in either credit reduction or credit denial. We cannot accept etched, marked, or altered merchandise for credit. Write your Return Authorization Number (RAN) on the return shipping label. Return items via ground UPS prepaid and insure packages over $100.00. If the error was ours, we will credit your account.
*Special order items are subject to a restocking charge.

Merchandise found to be defective in material or workmanship within 60 days from date of shipment shall be repaired or replaced or, at our option, a full refund of the purchase price will be given. A return of the purchase price of the defective merchandise or merchandise sent in error is our only liability. There are no warranties except those made by the manufacturer AND ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE ARE EXCLUDED.

All technical data has been supplied by the manufacturer and is listed only as a convenience. We do not warrant or represent that the merchandise complies with the provisions of any law, particularly including but not limited to the Walsh-Healey Public Contract Act and the Occupational Safety and Health Act of 1970, and regulations promulgated thereunder.

Photographs are for illustrative purposes only and may not depict actual product offered. Please contact us if actual photographs are required for specific items.

Dimensions may be changed without notice at the discretion of the manufacturer.

No liability is assumed resulting from the use of the information contained herein.